Crisis Engineering: Making the Best of Crises

Every public agency faces moments when reality changes faster than its existing structures can respond. The instinctual response to think deeply, consult experts, make detailed plans, and spend heavily almost always fails.

This talk introduces crisis engineering: a set of time-tested tools, drawn from rescuing HealthCare.gov and similar high-profile disasters, for making sense of chaos under pressure and using the crisis window to drive rapid changes that aren't possible in normal order.