First user-friendly public tax services in Ukraine: How was it?

The case study on digital transformation of public tax services for sole proprietors, self-employers and small businesses, developed by Ministry of Digital Transformation of Ukraine within Diia ecosystem.

The challenges of “before”, the approach to process reengineering and digitalization, the resulting user journey “after”, key outcomes and impact, and lessons learned from implementing the start of tax services reform at a national scale.