Transforming how we deliver

Homework recap [3:30pm]
Speaker: Alistair Croll
Alistair holds a brief discussion on the homework assigned the previous session, using polling tools to summarize everyone's input.

Transformation is someone's job [3:40pm]
Speaker: Alistair Croll
Digital transformation is seldom about technology. It begins with cultural change. As Think Digital explains in their "Pac-Man" model, structure eats incentives, which eat culture, which ultimately drives organizational strategy.
But inertia is real—and structural incentives in government often encourage doing what you're told—or saying no to all but the safest options.  Simply put, transformation won't happen unless someone with authority owns it, meaning that leaders who want to produce real, lasting change must shift norms, debunk folklore, and change their organization's structure.

A framework for digital leadership [3:50pm]
Speaker: James Duncan
 Stance Global's James Duncan introduces a model of digital leadership that he uses in his work with large organizations worldwide.

Developing a digital culture, with stories [4:25pm] 
Speaker: Denise Withers
How do we overcome the biggest barrier to digital transformation? With the most powerful tool humans have for cultural change – stories. But this human-powered technology isn't just an essential leadership tool for changing beliefs, behaviour, strategies and systems. It's also a flexible design instrument we can use to research, develop and prototype new solutions quickly and cheaply to take the risk out of trying something new. Discover the transformational power of storytelling to create a digital future and explore how AI's making it even easier for today's leaders.

Outcomes over activity: Accountability when work and life are blurred [4:45pm] 
Speaker: Alistair Croll
If you can't measure results, you can't deliver them. But if you micromanage employees, you'll lose them—or they'll work to the metric instead of the outcome. We need accountability, particularly when teammates work at a distance and are encouraged to set their own hours and show initiative.
But in a world where every keystroke, login, and share is tracked, it's never been easier to track employee productivity. But digital surveillance is dehumanizing, and it's easy to invade workers' privacy or treat them like robots.  So how should leaders define goals that make their team produce great results while respecting the modern realities of digital work?

Wrap up and prep for in-person [4:55pm]  
Speaker: Alistair Croll
At the closing of the final online session, we cover some final readings and set the stage for the following week's in-person gathering.