Being accountable to your users

This session will explore the majlis —a traditional practice rooted in some Arab countries’ culture where citizens engage periodically in direct and open dialogue with government leaders. The majlis as a form of open communication with leadership fosters transparency, strengthens trust, and allows for quick escalation and resolution of service-related challenges.
During the session, we will examine how aspects of the majlis can be adapted in other public service contexts to improve citizen engagement and enhance service delivery by enabling faster resolution of issues and cultivating stronger relationships between leadership and citizens.

Key Takeaways:

• How the majlis builds trust through open, participatory governance.
• The role of the majlis in enabling swift escalation and resolution of service challenges.
• Lessons from some Arab countries on improving citizen engagement and service delivery through direct dialogue.