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Kim Ennis (she/her)

Program Manager, Service Improvement, Service Transformation, City of Ottawa

Kim Ennis has over 30 years working in municipal government (City of Ottawa) from front-line to service design roles. She’s part of a City of Ottawa Service Transformation team that is responsible for Ottawa’s Smart City Strategy, Smart City 2.0. As part of this mandate, Kim and her colleagues in Service Transformation use innovative service delivery models, technology
solutions, and partnerships to provide residents and businesses with a client experience that is personalized, customized and in context.


City of Ottawa’s innovation blueprint

November 6, 2019  4:50 PM – 5:30 PM
When it comes to innovation, the City of Ottawa is not starting from scratch. City staff already innovate across departments, branches, and units, with many great examples to highlight. The City wanted to take the “innovation at the edges” and asked themselves: How do we embed innovation across the organization, in every department? See more.
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