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Kylie Havelock (she/her)

Senior Product Manager, Canadian Digital Service (CDS)

Having led digital service transformation across the UK government, Kylie believes that public service can be brilliant. She’s committed to bringing policy, operational and delivery communities together to reform government for the benefit of society.

Kylie moved to Ottawa in January 2018 to join the Canadian Digital Service, where she leads product teams delivering end-to-end services in the immigration and citizenship space. Before government, Kylie was a children’s App and eBook producer at Penguin Books.

She is an accomplished public speaker and is passionate about inclusive design, transforming service delivery through technology, and building diverse product teams.


50 months

Case studies: Going digital

In this session, we bring together case studies and concrete examples of government innovation, offering a chance to hear first-hand how transformation is changing the face of civics. See More.

Designing for vulnerable populations: equity in public service design

Kylie will talk about her experiences in Canada and the U.K designing digital services for vulnerable populations (prisoners, immigrants and veterans) and why governments around the world need to transform their ways of working to meet the needs of the most underrepresented groups in society. See More.
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