Agenda

Salmon live in the sea, but must travel hundreds of miles upstream to spawn. They're incredible jumpers, leaping tirelessly out of the water to climb rapids in the face of incredible hardship. See More.

Details coming soon. See More.

As organizations continue their digital transformations, they are challenged with tech debt. When legacy technologies linger, the complexity, support costs, and security risks increase, and systems become more vulnerable to cyber attacks. See More.

The best public sector digital organisations in the world understand that ‘digital’ is about more than tools and technology. They embrace a whole new ethos, a shift in their culture, methods and processes. That’s what it takes to design and build digital solutions that transform how government works and deliver policies and services that meet people’s needs. See More.

Digital technology is embedded into how our cities work. All around us, sensors are collecting data about the movement of people, objects and vehicles, and the environment. See More.

Efforts to transform how the Canadian government delivers digital services have stalled; public service morale is at the lowest point in years. Meanwhile, public and media recognition of the importance of "state capacity" (can the government actually deliver programs and services?) is growing. What needs to change to close this gap? See More.

Government has an implementation crisis. The idea that laws are passed, and magically turn into services everyone can access easily, is a fiction. There's a "murky middle" between policy and implementation, made worse by the ever-increasing complexity of legislation. And the public service is left to pick up the pieces. See More.

Find out what's in store for your afternoon. See More.

It's time for a break! Take this opportunity to grab lunch and catch up with, or meet your fellow attendees! See More.

As leaders look to stay ahead of emerging trends like generative artificial intelligence (AI), they need a workforce that's ready to support their plans to reinvent the business. See More.

One common mistake that digital transformation groups often make is relying on a single visible leader to carry it all and rally everybody to success. See More.

In recent years more and more public sector organizations have been embracing the idea of “digital government”, including changing their practices and processes to include agile, user-centered, and open ways of working. See More.

It's time for a break! Take this opportunity to catch up with, or meet your fellow attendees! See More.

Details coming soon. See More.

The Indigenous Centre for Cumulative Effects (ICCE) is facilitating discussions with the Athabasca Chipewyan First Nation, Chipewyan Prairie Dene First Nation, Fort McKay First Nation, Mikisew Cree First Nation, and the Open Science and Data Platform (OSDP) teams from Natural Resources Canada (NRCan) and Environment and Climate Change Canada (ECCC) to launch a pilot project that respectfully integrates Indigenous Knowledge (IK) and Indigenous owned data into the OSDP. See More.

Your mission, should you choose to accept it, is to sabotage your organisation’s plan to move to user-centred service delivery. See More.

It's time for a break! Take this opportunity to catch up with, or meet your fellow attendees! See More.

Details coming soon. See More.

The talk will cover the Seattle By Design Cohort, a pilot program created by U.S. Digital Response (USDR) in collaboration with the City of Seattle Innovation & Performance team. The program connected a cohort of 20 volunteer experts with city staff from 5 different departments to answer specific research questions and make recommendations using best practices in user research. See More.

As every society confronts issues stemming from growth (such as theft or taxation or defense) it creates new layers to deal with it (such as a judicial system, or revenue assessors, or armies) which further increase its costs—a pattern Joseph Tainter has tracked across several civilizations. See More.

Terry Beech has recently been appointed as Canada's first Minister For Citizens' Services, with a mission to put the needs of users ahead of the convenience of government. See More.

We know that government entities are committed to doing what matters and making a positive impact for your communities. But the challenges you face in achieving your mission are complex. See More.

The grief process is a lifelong journey. Something we will all experience as we walk alongside the amazing people in our lives. See More.

Governments operate from a place of mistrust. By default, we treat everyone we serve as if they are trying to defraud us, until they prove to us that they are “safe” by performing certain behaviours. Guilty until proven innocent. See More.

Details coming soon. See More.

Details coming soon See More.

Find out what's in store for your afternoon. See More.

It's time for a break! Take this opportunity to grab lunch and catch up with, or meet your fellow attendees! See More.

The past decade has seen the rise of public and private sector work that results in creating new industries, industrializing digital business, and improving government services. Many of these qualify as breakthrough events as technologies and strategies such as Artificial Intelligence and Digital Business drive ‘cascading opportunities.’ See More.

Digital service standards have become an increasingly popular tool for raising the bar of public service quality, in Canada and around the world. With careful stewardship, they can smooth the path to more effective ways of working at scale across large organisations. See More.

Building off “the Canadian retrospective: what’s working (and what’s not) to attract, retain and develop digital talent”, this interactive workshop will explore “what’s working”, like tried and true practices and tools for you to build digital talent in your organization. See More.

It's time for a break! Take this opportunity to catch up with, or meet your fellow attendees! See More.

We will explore the important relationship between sustainability, digital transformation, and the citizen. See More.

In 2019, the Regional Digital Government Summit (RDGS) was created to explore the unique challenges facing municipal, provincial and state-level public service delivery teams. See More.

Some of the most substantial, well-funded, and longitudinal data is produced by government agencies. See More.

It's time for a break! Take this opportunity to catch up with, or meet your fellow attendees! See More.

In today’s rapidly evolving world, this session sheds light on the need to re-think on how solutions are designed and procured, and how this shift in approach can fuel innovation. See More.

Details coming soon. See More.

Code for Canada and Canadian digital teams invite you to contribute to a community retrospective. Together, you will reflect on the past year, with a special focus on digital talent. See More.

Join host Alistair Croll as we kick off the third and final day of FWD50! See More.

Details coming soon. See More.

In this fireside chat, Google's Sam Sebastian talks about the remarkable advances that generative AI has made in recent months See More.

Agility is about responding to change, managing risk and activating collective intelligence to deliver better results faster. While these sound great, they're seldom found in government procurement. See More.

For more than a decade now, digital government teams have been forming all over Canada, enthusiastically adopting philosophies and practices from the UK, Australia and the United States. Each team had a mandate to challenge the status quo and had high hopes for changing how government works. See More.

Find out what's in store for your afternoon. See More.

It's time for a break! Take this opportunity to grab lunch and catch up with, or meet your fellow attendees! See More.

Details coming soon. See More.

Details coming soon. See More.

At Code for Canada, we know a thing or two about hacking into an established bureaucracy to work with/around obstacles, create the changes we hope to see in our governments, while building champions, not enemies, along the way. We’ve worked with government teams at every level to examine their existing work structure and find ways to streamline and fast-track ongoing digital projects that deliver value with limited resources. See More.

Everyone's excited for what digital can be. But the reality is that many modernization initiatives stall because they lack a clear definition, or are so delayed that they're obsolete before they're released. Big committees, mired in processes and procedure, often fail to accomplish what a small team can. And in the eternal dance between public and private sector, government is often unable to put the latest technologies to work because of legacy systems and monolithic technologies. See More.

Introducing the Abu Dhabi Program for Effortless Customer Experience as a pioneering initiative in the holistic implementation of CX practices; with a pertinent focus on the newly emerging concept of effortlessness in service delivery. In a coordinated approach based on 5 strategic pillars, the program aims to transform service delivery across all 67 entities in the Emirate, in a vision to become the world's most effortless government. The session will delineate the origin, implementation, and results of this endeavour so far. See More.

As the government matures in digital capability, its approaches to feedback and insights have to mature with it. Real time listening is only one part of how successful government agencies build trust. Acting quickly and creating agile approaches to design empower government frontlines in more innovative ways See More.

We've got questions; you've got answers! In this session, you'll tackle some of digital transformation's toughest challenges at a table of your peers, led by expert mentors. Scan the QR code at your table to get prompts on themes within the subject of the table you're at! See More.

The national security and intelligence ecosystem is often absent from discussions of digital government – with, in some cases, good reason. What does digital transformation look like inside of Canada’s national security and intelligence ecosystem? What roles do regulators and review bodies play in the activities and undertakings of our national security and intelligence agencies? How do tensions in digital transformation surface in this space and how can we better navigate them? See More.

In this talk, Alexis Wichowski, former Deputy Chief Technology Officer for New York City and long-serving public servant, professor, and author of the 2020 book The Information Trade: How Big Tech Conquers Countries, Challenges Our Rights and Transforms Our World (HarperCollins), asks why we continue to build tech that harms us and explores ways to course correct and design more humane tech that serves the whole human experience.  See More.

We did it, 3 jam-packed days! Thank you so much for joining us! Don't forget, we want to hear from you, so please make sure you fill out the survey that's coming your way! See More.