How AI will change the Public Sector

Published On Aug 18, 2020

“Our citizens are expecting the type of experience that we have in our personal lives.”


Machine learning and artificial intelligence are transforming every private sector industry they touch. Whether classifying information, predicting outcomes, detecting fraud, or just automating processes, the impact of such technologies is transformative.

Adoption in the public sector has been slow for a variety of reasons—from trust concerns to uncertainty about how and where to deploy it.

In this session, Bob Osborn, CTO Federal Public Sector at ServiceNow, draws on lessons learned across a wide range of industries and customers to explore the the opportunities—and challenges—of this groundbreaking technology. You’ll leave armed with the confidence and understanding you need to begin your AI journey.

Continue the conversation with Robert LinkedIn.