November 7, 2023  2:25 PM – 2:50 PM GMT+0
Inspiring & Interacting

The Radical How

Terry Beech has recently been appointed as Canada's first Minister For Citizens' Services, with a mission to put the needs of users ahead of the convenience of government. In this keynote, Tom will make the case that only a radical reinvention of how policy, delivery and operations work together will give the Minister what he has every right to demand.

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