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Elizabeth Dussault (she/her)

Director, Channel Experience, Benefit Delivery Modernization, Employment and Social Development Canada (ESDC)

Elizabeth Dussault is an experienced public servant with 18+ years of experience. Currently serving as Director, Channel Experience team within the Benefits Delivery Modernization (BDM) program at ESDC. She is developing and fostering a user-centered design and delivery methods through understanding, setting standards and identifying opportunities for the continuous improvement of client and employee experiences. She continues to play a key role in reshaping and providing practical enablement for the GC Digital Standards. She cultivates an environment that empowers digital teams to thrive and ensures that delivered products meet the needs of the people in Canada.

Elizabeth has honed her expertise in several fields, including digital service delivery, service design, product and project management, identity management, and regulatory and policy development. Previously, she was A/Director for the Youth Digital Gateway, where she played a crucial role in policy development and implementation, championed agile and product management practices and successfully launched the Youth Digital Gateway. In addition, Elizabeth is a dedicated advocate for accessibility, committed to fostering inclusivity. She previously served as Co-Chair, ESDC Employees with Disabilities Network, where she tirelessly raised awareness of disability issues to dismantle barriers.

Sessions

Inspiring & Interacting

Public Digital Takeover: Digital service standards

Digital service standards have become an increasingly popular tool for raising the bar of public service quality, in Canada and around the world. With careful stewardship, they can smooth the path to more effective ways of working at scale across large organisations. See more.
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