Creating an insights driven operating model to embed empathy in government

As the government matures in digital capability, its approaches to feedback and insights have to mature with it. Real time listening is only one part of how successful government agencies build trust. Acting quickly and creating agile approaches to design empower government frontlines in more innovative ways

Phillip Bland, Global Government Advisor at Qualtrics, will be sharing examples from global government agencies leading the way in listening at scale. You’ll learn the latest insights, ideas and practical tools you can use to drive empathy-at-scale and how to deliver value to multiple departments when working across divisions and teams.