November 1, 2022  5:15 PM – 6:15 PM

Putting Citizens First: How Alberta reduced service wait times from months to hours

In the session, Ronald and Brent will discuss the journey that Alberta’s Ministry of Justice took to shift its court filing processes from analog to digital—and how other government teams can apply the same approach to citizen service enhancement.

Senior Solutions Architect
Amazon Web Services (AWS)
Architecture Lead, Digital Delivery and Innovation, Justice Digital
Government of Alberta
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