November 3, 2022  6:00 PM – 7:00 PM
Learning & Doing

Delivering at the Speed of Trust

Government needs to be available at the point of need–whether you’re lining up at a Service Canada Centre, or on your couch late at night long after your kids have gone to bed. But before services can be delivered at the speed of need, the public service needs to be set up to deliver at the speed of trust.
 
We’ll share how our team works and what we're building to orient compliance around services–instead of the other way around. Be prepared to confront some pre-internet rules that govern how public servants work during our interactive component–you’ll be tackling a problem in an activity that mirrors what product teams currently need to follow to release a service. Some of these rules still apply today; others require a different approach.
 
Who should attend?
  • Anyone bringing user-centred and agile ways of working into government
  • Anyone working on a product or service team or serves an enabling function for these teams
  • Anyone interested in digital government
 
Chief of Staff, Digital Experience and Client Data Workstream
Employment and Social Development Canada (ESDC)
Research and Policy Analyst, Benefits Delivery Modernization
Service Canada
Strategy & Policy Lead, Benefit Delivery Modernization
Service Canada
Director General for Digital Experience and Client Data
Service Canada