Teresa D'Andrea (she/her)

Chief Transformation Officer, Associate Deputy Minister’s Office, Enterprise Pay Operations, Public Services & Procurement Canada, Government of Canada

The intersection of service design, digital innovation, and enterprise strategy is where Teresa planted her flag, pushing the borders on what a digital-first, data-driven organization can accomplish while ensuring that technology’s evolution is driven by compassion and serves the average user. Internationally recognized for her leadership in managing digital service solutions at scale, and a winner of the Queen Elizabeth II Diamond Jubilee Medal for public service innovation, Teresa champions the power of service design and data in driving meaningful change and shaping public services for the better.

Currently the Chief Transformation Officer for Enterprise Pay Operations at Public Services and Procurement Canada, Teresa has over 25 years of experience in both the private and public sectors and is an accomplished public speaker and leader in the field of data and technology.

Sessions

Getting there from here: Innovation, talent, and delivering on service promises

November 8, 2023 6:45 PM – 7:15 PM

Everyone's excited for what digital can be. But the reality is that many modernization initiatives stall because they lack a clear definition, or are so delayed that they're obsolete before they're released. Big committees, mired in processes and procedure, often fail to accomplish what a small team can. And in the eternal dance between public and private sector, government is often unable to put the latest technologies to work because of legacy systems and monolithic technologies. See more.