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Lena Mohr (she/her)

Service Designer, German federal DigitalService

Lena had already worked several years as a UX designer and researcher, when she started to look for a more meaningful field to apply her skills. Taking a break from her freelance projects, she got in touch with the DigitalService during a three month fellowship. In a small, interdisciplinary team, she worked with the government's department responsible for the Digital Strategy and was amazed by the motivation and dedication of the policy makers she met. She decided to join the field of public services full-time and is now working on redesigning the process of digital-ready legislation. Besides process-mapping and asking the right questions, she writes children’s stories about empowerment and equality. 

Sessions

Global Case Studies

Bridging the Policy-Service Gap for Digital-Ready Legislation

Digital public services are only as good as the policies enabling them. Yet, outdated legislative processes often hinder the seamless implementation of modern, citizen-centric digital services. Legislation and service design are still seen as two divisions, loosely intertwined at best. See More.
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